Episode introduction:

This week’s episode, we welcome back Justin Silberlust, Associate Director of Internal Audit at Oppenheimer & Co, and his brother, Dr. Jared Silberlust, an internal medicine physician. In this episode, Jared and Justin examine the “SPIKES” methodology. Originally developed for physicians to deliver bad news in a more positive light, this technique has found valuable applications in the auditing world, especially when communicating findings. They explore how auditors can incorporate SPIKES into their processes to handle tough conversations with stakeholders more effectively. If you missed their previous discussion on motivational interviewing, be sure to check it out.

Be sure to connect with Justin and Jared on LinkedIn.

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Timecodes:

6:47 – SPIKES Protocol

10:25 – Setting Up the Interview

12:10 – Perception

18:10 – Invitation or Information

21:20 – Knowledge

24:00 – Emotions and Empathy

28:03 – Strategizing and Summarizing

32:31 – Final Thoughts

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